Shipping Policy

1. Shipping Destinations

ROX-PEPTIDE ships to many international destinations. Available shipping countries and regions may vary depending on carrier coverage, local regulations, product restrictions, and operational conditions.

2. Order Processing

Orders are generally processed after payment has been successfully received and verified. Processing includes order review, product preparation, packaging, and transfer to the selected shipping carrier.

Processing times may be longer during weekends, public holidays, promotional periods, periods of high order volume, or when additional order verification is required.

Orders placed on weekends or public holidays may begin processing on the next available business day.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed. Shipping costs may depend on:

• The destination country or region.
• The selected shipping method.
• The total weight, size, or value of the order.
• Carrier availability and applicable surcharges.

Unless expressly stated otherwise, shipping charges are not included in the listed product price.

4. Estimated Delivery Times

Estimated delivery times are shown at checkout when available. Delivery estimates begin after the order has been processed and handed over to the shipping carrier.

Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by:

• Destination and local carrier operations.
• Customs inspections or import clearance.
• Weather, holidays, or transportation disruptions.
• Incorrect or incomplete shipping information.
• Events outside the reasonable control of ROX-PEPTIDE.

5. Order Tracking

When tracking is available, tracking information will be sent to the email address or contact details provided with the order after the parcel has been dispatched.

Tracking updates may take additional time to appear after the shipping label has been created. Some carriers do not scan parcels at every stage of transit.

Customers are responsible for monitoring tracking updates and making appropriate arrangements to receive the shipment.

6. Shipping Address

Customers must provide a complete and accurate shipping address, including the recipient name, street address, apartment or unit number, city, state or province, postal code, country, telephone number, and any other information required by the carrier.

Please review all shipping details carefully before submitting an order. ROX-PEPTIDE is not responsible for delays, non-delivery, or additional charges caused by incorrect, incomplete, or outdated address information supplied by the customer.

If you need to correct an address, contact us immediately. Address changes cannot be guaranteed after processing or dispatch has begun.

7. Customs, Duties and Taxes

International orders may be subject to import duties, customs fees, taxes, brokerage charges, handling fees, or other charges imposed by the destination country, carrier, or local authority.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

Customers are responsible for understanding and complying with the import rules and requirements that apply in their country or region before placing an order.

8. Customs Delays or Seizures

Customs authorities may inspect, delay, hold, reject, return, or seize international shipments. Customs decisions are outside the control of ROX-PEPTIDE.

We cannot guarantee customs clearance or a specific customs processing time. Customers may be required to provide documentation or respond directly to customs authorities or the shipping carrier.

9. Delivery Attempts

Depending on the carrier and destination, a signature or recipient presence may be required. If no one is available, the carrier may make another delivery attempt, leave collection instructions, or hold the parcel at a local facility.

Customers are responsible for following carrier instructions and collecting parcels within the required period. Parcels not collected may be returned to the sender or disposed of according to carrier procedures.

10. Delayed Shipments

If a shipment appears delayed, please review the carrier tracking information first. Carrier delays, customs processing, and local delivery disruptions may occur after the order has left our control.

Contact us if tracking has not updated for an extended period or if the delivery estimate has passed. We may contact the carrier or request an investigation where appropriate.

11. Lost Shipments

A shipment is not considered lost solely because tracking has paused or the estimated delivery date has passed. Carriers may require a waiting period before accepting a lost-parcel investigation.

If a carrier confirms that a shipment has been lost, ROX-PEPTIDE will review the circumstances and determine the appropriate resolution in accordance with the order details, carrier findings, and applicable policies.

12. Damaged Shipments

If your order arrives with visible shipping damage, please contact us promptly and retain the parcel, shipping label, protective packaging, and all included items.

To review a damage claim, we may request clear photographs or videos showing:

• The outside of the shipping package.
• The shipping label and tracking number.
• The internal packaging materials.
• The affected product or products.

Please do not discard damaged packaging before your claim has been reviewed.

13. Missing or Incorrect Items

Please inspect your order promptly after delivery. If an item is missing or you receive an incorrect item, contact us with your order information and clear photographs of the parcel and its contents.

Claims will be reviewed using order records, packing information, shipment weight, photographs, and other relevant evidence.

14. Returned-to-Sender Shipments

A parcel may be returned to the sender because of an incorrect address, failed delivery attempts, refusal, unpaid duties or taxes, customs issues, or failure to collect the parcel.

If a shipment is returned, we will review the return after it is received. Original shipping charges, return shipping charges, customs fees, handling costs, or other non-recoverable costs may be deducted from any eligible refund.

Reshipping may require payment of additional shipping charges.

15. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will attempt to assist, but changes and cancellations cannot be guaranteed after payment verification, order processing, packing, or dispatch has begun.

Once an order has been handed to the carrier, it generally cannot be cancelled or redirected by ROX-PEPTIDE.

16. Split Shipments

In some cases, an order may be shipped in more than one parcel because of product availability, warehouse location, packaging requirements, or carrier restrictions.

Separate parcels may have different tracking numbers and may arrive on different dates.

17. Shipping Restrictions

We reserve the right to restrict or cancel shipping to certain locations, addresses, forwarding services, postal facilities, or destinations where delivery is unavailable, restricted, or considered high risk.

Some products may not be available for shipment to every country or region. Availability at checkout does not replace the customer’s responsibility to comply with applicable local laws and regulations.

18. Risk of Loss

Responsibility for a shipment may transfer in accordance with the applicable shipping method, carrier terms, and mandatory consumer laws. Nothing in this policy excludes rights that cannot legally be excluded.

19. Policy Updates

ROX-PEPTIDE may update this Shipping Policy to reflect changes in carrier services, operational procedures, shipping destinations, costs, or legal requirements.

The version displayed on this page at the time your order is placed applies to that order unless otherwise required by law.