Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly to us, as well as technical information collected automatically when you use our website.

Information You Provide

• Name, billing address, shipping address, and contact details.
• Email address, telephone number, Telegram username, or WhatsApp details.
• Order information, purchased products, and transaction history.
• Messages, questions, feedback, and customer-support communications.
• Any other information you voluntarily provide to us.

Information Collected Automatically

• IP address, browser type, device type, and operating system.
• Pages viewed, referring pages, links clicked, and visit duration.
• Cookie identifiers and similar website-usage information.
• Approximate location derived from technical information.

2. How We Use Personal Information

We may use personal information to:

• Process, confirm, fulfil, and deliver orders.
• Provide order updates and shipment tracking information.
• Verify transactions and help prevent fraud or misuse.
• Respond to questions and provide customer support.
• Operate, maintain, analyse, and improve our website.
• Remember website settings and shopping preferences.
• Send service-related notices and important policy updates.
• Send marketing communications where permitted or with consent.
• Comply with legal, tax, accounting, and regulatory obligations.
• Protect our rights, customers, website, and business operations.

3. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, we may process personal information under one or more of the following bases:

• Contract: processing necessary to accept, fulfil, and manage your order.
• Legitimate interests: operating our business, securing the website, preventing fraud, and improving our services.
• Consent: where you have provided permission, including for certain cookies or marketing communications.
• Legal obligations: processing required to comply with applicable laws, regulatory requests, or recordkeeping duties.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and, where enabled, support advertising or measurement.

You may control cookies through your browser settings and any cookie preference tool displayed on our website. Disabling certain cookies may affect website functionality, checkout, or saved preferences.

5. How We Share Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate our website and fulfil customer orders.

These parties may include:

• Website hosting and e-commerce technology providers.
• Payment processors and fraud-prevention providers.
• Warehouses, fulfilment partners, couriers, and shipping carriers.
• Email, messaging, analytics, and customer-support providers.
• Professional advisers, including legal and accounting advisers.
• Government agencies or authorities where legally required.
• A purchaser, successor, or adviser involved in a merger, acquisition, financing, restructuring, or business transfer.

Service providers may process personal information only for the services they provide to us and subject to their applicable contractual and legal obligations.

6. Sale or Sharing of Personal Information

ROX-PEPTIDE does not knowingly sell personal information in exchange for money. Some advertising, analytics, or tracking technologies may be considered a “sale” or “sharing” under certain privacy laws, depending on how the website is configured.

Where required by applicable law, you may request to opt out of the sale or sharing of personal information by contacting us using the details provided at the bottom of this page.

7. Marketing Communications

Where permitted, we may send information about products, services, availability, or promotions. You can unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages concerning your orders, account, security, or legal notices.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, dispute resolution, legal compliance, tax and accounting requirements, and enforcement of our agreements.

Retention periods may vary according to the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer required, we may delete, anonymise, or securely isolate it.

9. International Data Transfers

ROX-PEPTIDE serves customers internationally. Your personal information may therefore be processed or stored in countries other than the country in which you live.

Where required, we take reasonable steps to use appropriate safeguards for international transfers of personal information in accordance with applicable data-protection laws.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Customers should use appropriate care when submitting information online.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Withdraw consent where processing relies on consent.
• Request a portable copy of eligible personal information.
• Opt out of certain marketing, sale, sharing, or targeted advertising.
• Appeal a decision concerning a privacy request where applicable.
• Submit a complaint to an appropriate data-protection authority.

To submit a privacy request, contact us using the information below. We may request reasonable information to verify your identity before completing the request. Rights may be subject to legal exceptions.

12. California Privacy Rights

California residents may have rights to know the categories and specific pieces of personal information collected, request deletion or correction, and opt out of certain sales or sharing of personal information, subject to applicable thresholds and exceptions.

We will not unlawfully discriminate against you for exercising an applicable privacy right. An authorised agent may submit a request where permitted, although identity and authorisation verification may be required.

13. Children’s Privacy

Our website and products are not directed to children. We do not knowingly collect personal information from children below the minimum age permitted by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites

Our website may contain links to external websites, platforms, or services that are not operated by ROX-PEPTIDE. Their privacy practices are governed by their own notices and policies.

We are not responsible for the content, security, or privacy practices of third-party websites. You should review their policies before submitting personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

The revised version will be posted on this page with an updated “Last Updated” date. Your continued use of the website after an update is subject to the revised policy.